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Privacy Policy for Goat Gamers Lounge

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Effective Date: 04/01/2025

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Goat Gamers Lounge is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, gaming lounge, services, events, or online platforms. It also outlines your rights under applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

 

1. Information We Collect

We may collect and process the following types of information:

Online:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details.

  • Account & Loyalty Data: Login credentials, preferences, membership tier, reward status, and visit history.

  • Social Media Integrations: If you log in or interact via Facebook, Google, Twitch, or Discord, we may access public profile information, gamertags, avatars, and contact details, depending on permissions granted.

  • Technical & Usage Data: IP addresses, browser type, session activity, device IDs, and cookie data.

  • Game Participation Data: Esports registration details, match history, leaderboards, and in-game performance.

In-Store and Online Surveillance:

  • CCTV Monitoring: Our premises use video surveillance to enhance safety, prevent theft, and monitor facility activity.

  • Gameplay Recording: By participating in events, using our stations, or playing online via Goat-hosted servers or livestreams, you consent to the recording, capture, or broadcast of your gameplay, interactions, voice, video, chat, avatar, and gamertag.

  • Livestreaming Notice: Public events may be livestreamed or recorded on platforms such as Twitch, YouTube, or our website. We will provide additional notice where required by law.

Disclaimer: By entering our facility or using our services, you acknowledge and agree that Goat Gamers Lounge is not liable for the unauthorized capture, distribution, or misuse of your gameplay footage by third parties, nor for any offensive content generated by participants during livestreams or recordings.

 

2. How We Use Your Information

We use your information to:

  • Register and manage user accounts and memberships

  • Facilitate tournament participation, lounge bookings, and prize fulfillment

  • Track loyalty activity and provide exclusive member benefits

  • Record and share gameplay content, rankings, and highlights

  • Improve safety via video surveillance and platform monitoring

  • Create promotional media (e.g., recap reels, event livestreams)

  • Operate personalized features and suggest relevant content

  • Fulfill our legal and regulatory obligations

Legal Basis for Processing (GDPR):

We rely on the following legal bases for data processing:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests (e.g., service improvement and user engagement)

 

3. How We Share Your Information

We do not sell your personal data. However, we may share it with the following third parties:

  • Service Providers: Stripe, PayPal, Klaviyo, Meta (Facebook), Google Analytics, Discord, Twitch

  • Esports & Tournament Platforms: To manage brackets, scores, and match history

  • Marketing Partners: To create highlight reels, social content, and promotional videos (with consent where required)

  • Legal Entities: When required by law or subpoena

All third-party vendors are contractually bound to protect your data and comply with applicable laws.

 

4. Your Rights Under GDPR & CCPA

Depending on your jurisdiction, you have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict certain types of data processing

  • Opt out of the sale or sharing of your personal data (CCPA)

  • Request data portability

  • Withdraw consent at any time (if processing is based on consent)

  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at: support@goatgamers.net

 

5. Cookies & Online Tracking

We use cookies and related technologies to:

  • Maintain user sessions

  • Analyze traffic and performance

  • Personalize content and recommendations

  • Serve targeted ads

We use a cookie management tool to obtain consent for non-essential cookies before they are placed on your device. You can modify your preferences through our cookie banner or browser settings.

 

6. Data Retention

We retain personal data only as long as needed for the purposes described in this policy or as required by law. Data retention duration varies depending on the type of data, legal requirements, and business needs (e.g., tournament records, tax compliance, fraud prevention).

 

7. Data Security

We implement industry-standard safeguards, including:

  • SSL encryption and secure servers

  • Access controls for staff and vendors

  • Surveillance systems for in-store safety

  • Controlled use of recorded gameplay and personal data

Despite our best efforts, no system is 100% secure. Users accept risk when transmitting data or using online services.

 

8. Children’s Privacy

We do not knowingly collect data from children under 13 (or under 16 in certain jurisdictions) without verified parental consent. If we discover such data was collected without proper consent, it will be deleted immediately.

We advise parents and guardians to monitor their children's internet use and gaming activity.

 

9. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website with the new effective date. Where required, we will notify you of material changes by email or a prominent site notice.

 

10. Contact Us

If you have questions, concerns, or wish to exercise your rights, contact us:

Goat Gamers Lounge

📧 Email: support@goatgamers.net

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