Goat Gamers Lounge – Party Policy
Effective: 04/01/2025
Location: 4805 Penn Ave, Pittsburgh, PA 15224
 

This Party Agreement (the “Agreement”) governs all parties and events hosted at the facility. By booking, paying the Booking Fee, or participating, the Host agrees to the terms below. For minors, a parent or legal guardian must sign required waivers. The facility does not provide a lobby; non‑participants must remain outside of the party area as detailed herein.
 

SECTION 1 — PARTY TIME BLOCKS, SAFETY & SESSION STRUCTURE

1.1 Party Time Blocks

A “Party Block” is the reserved start and end times listed in your booking confirmation.

1.2 Party Types

Standard Party: Occurs during business hours while other guests may be present in common or adjacent areas.

Private Party: Exclusive use of the party room only. Other areas may remain active for other patrons unless otherwise stated in writing.

1.3 Setup and Cleanup Time

• 10‑minute setup period before the scheduled start time.

• 10‑minute cleanup period after the scheduled end time.

• Guests may not enter before setup or remain after cleanup.

• Late arrivals do not extend the scheduled party time.

1.4 Overtime & Overages

If guests remain in the party room or continue activities beyond the cleanup period, overtime is billed at $40 per 15 minutes. Staff may stop activities or shut down equipment at the scheduled end time.

1.5 Guest Capacity & Supervision

Guest capacity is based on the purchased package (players are counted as guests): Bronze: 8; Silver: 10; Gold: 15.

For events involving minors, the Host must provide 1 adult chaperone per 1 minor. Chaperones are not counted as guests and must actively supervise at all times. Staff are not a substitute for adult supervision.

1.6 Concurrent Use Notice

Standard Parties may overlap with other guests in non‑reserved areas. Private Parties include exclusive use of the party room only; shared areas remain active unless otherwise stated in writing.

1.7 Schedule Interruptions & Remedies

If an operational interruption (e.g., power outage, equipment failure, safety issue) prevents use of the reserved space for 30+ minutes, remedies are: (1) pro‑rated time credit; and (2) a rescheduled party at no additional charge if a credit is not feasible. These are the sole remedies for schedule disruptions.

1.8 Safety & Injury Policy

• All guests must follow staff instructions and posted rules; unsafe or disruptive conduct may result in removal without refund.

• Required chaperones must remain present and actively supervise minors throughout the event.

• Guests must use equipment appropriately and report unsafe conditions immediately. The facility may remove guests for misuse or unsafe conduct.

• Participation includes inherent risks (slips, falls, contact with equipment/other guests). By attending, guests assume all risks associated with participation. A full liability waiver must be completed prior to the event.

• Injuries: basic first aid may be provided; emergency services may be contacted. The facility is not responsible for injuries resulting from failure to follow rules, unsafe conduct, or lack of required supervision.

• Personal property: the facility is not responsible for lost, stolen, or damaged personal items.

• The facility may end events early for unsafe behavior or missing supervision; no refunds or credits apply.

1.9 Liability Waiver Process

• Mandatory Waiver: Every participant must complete a liability waiver prior to participation (adults sign for themselves; minors require a parent/legal guardian signature).

• Delivery Options: digital link, on‑site QR code, or paper (digital preferred). Send links to invitees at least 7 days before the event.

• Verification: Staff verify completions at check‑in. Participants without a waiver may not participate and must remain with a supervising adult as observers.

• Scope: assumption of risk for recreational activities; release of liability for ordinary negligence; property damage responsibility; compliance with rules; optional media consent; excludes gross negligence or willful misconduct.

• Duration: valid for the event date unless otherwise specified.

• Privacy: waiver data stored securely and used only for safety and documentation as required by law.

• Refusal: a guest who refuses to sign may remain only as an observer under adult supervision; no participation or refunds.

1.10 Photo & Video Release (Process)

• The facility may take photos/video during normal operations.

• For minors, media consent for marketing use must be granted by a parent/legal guardian through a separate Media Consent Waiver. Chaperones/hosts cannot consent for unrelated minors.

• With signed consent, media may be used for marketing (social, website, print, in‑store, digital ads), royalty‑free and non‑exclusive.

• Parents who decline consent must  inform staff at check‑in so the child is excluded from marketing media.

• Media is stored securely and used only for permitted purposes; revocation applies prospectively only.

• Security cameras may be used for safety; security footage is not used for marketing.

SECTION 2 — BOOKINGS, PAYMENTS & DAMAGE FEES

2.1 Booking Fee (Deposit Rolled Into Booking)

• A Booking Fee equal to 50% of the party cost is required to reserve a date/time.

• The Booking Fee applies to the total balance and is non‑refundable; if canceled 72+ hours before the event, it may be credited for 6 months.

• The reservation is not held until the Booking Fee is paid.

2.1.1 Remaining Balance

• Due at check‑in on the day of the event, or 24+ hours prior if paying electronically.

• Failure to pay the balance may result in cancellation without refund.

2.2 Credit/Debit Card on File

• A valid card must remain on file from booking through post‑event inspection.

• Authorization includes: extra guests, add‑ons, overtime, damage/replacement, excessive cleaning, unpaid balances.

• Documentation will be provided for any post‑event charge.

2.3 Damage, Loss & Excessive Cleaning

• The Host is responsible for actions of all attendees, including minors.

• Charges may be applied for broken/lost/damaged equipment, excessive spills or mess, unsafe behavior, or misuse of equipment.

• Charges will be processed within 72 hours of notification with itemized costs and photo documentation when available.

2.4 Damage Fee Schedule

General Responsibility: The Host is financially responsible for all damage, loss, or excessive mess caused by any attendee, including minors. All fees include reasonable labor, setup time, recalibration, and operational downtime required to restore equipment or facilities. If equipment is damaged, stolen, or tampered with, the host will responsible for the reasonable actual costs of repair, replacement, remediation, and associated operational downtime directly caused by your actions, to the extent permitted by law.

2.4.A Cleaning & Sanitation Fees

• Confetti, glitter, or unapproved décor — $50

• Spills requiring stain treatment or deep cleaning — $50–$150

• Intentional mess or damage (food thrown, writing on walls, etc.) — $100–$250

2.4.B Safety & Crisis Misuse Fees

• Pulling a fire alarm without cause — $250 + city fines

• Damage to fire extinguishers or safety equipment — $200

• Tampering with network devices, routers, nodes, or wiring — $100–$300

2.5 Cancellation Policy

• 72+ hours before event: Booking Fee converts to a credit (valid 6 months). No refunds.

• Within 72 hours: Booking Fee is forfeited; add‑ons already ordered may still be charged.

• Within 24 hours or no‑show: full remaining balance may be charged; no credits or refunds.

2.6 Rescheduling Policy

One reschedule at no charge if requested 72+ hours before the event and the new time is available. Reschedules inside 72 hours follow cancellation rules.

2.7 Weather/Facility Closures

If the facility cancels due to weather, safety, power, or similar issues, the Host receives a full credit or a free reschedule. No refunds.

SECTION 3 — FOOD, DRINKS & FACILITY USE POLICIES

3.1 Food and Drinks Provided by the Facility

• Included items vary by package and will be listed at booking.

• Facility‑provided food must be consumed in designated eating areas.

• Drinks must be lidded or resealable when near electronics or gaming stations.

3.2 Outside Food & Beverages

Permitted: cake/cupcakes, pre‑packaged snacks, water bottles and sealed drinks, and items explicitly approved by staff in advance.

Restricted/Prohibited: large catering setups (unless pre‑approved), open pans of food/liquids, alcohol, items requiring heating/appliances/open flames, items producing excessive crumbs/staining/strong odors, ice cream or melting‑risk items unless pre‑approved. Prohibited equipment: popcorn machines, slow cookers, hot plates, electric warmers, sterno burners.

3.3 Allergy & Dietary Responsibility (with Waiver Cross‑Reference)

• The facility is not an allergen‑free environment and cannot guarantee the absence of any allergen (peanuts, tree nuts, dairy, eggs, soy, sesame, wheat/gluten, shellfish, food dyes, etc.).

• Cross‑contact may occur on shared surfaces despite reasonable cleaning practices.

• The Host is responsible for notifying invitees of foods they plan to bring/order, confirming any allergies, and coordinating safe alternatives.

• Parents/guardians must monitor minors with allergies and bring emergency medications (e.g., epinephrine).

• Staff cannot verify ingredients, monitor individual consumption, or provide medical care, and do not assume a duty to do so.

• If a reaction occurs, staff may contact emergency services; this is the sole remedial action the facility undertakes.

• By attending, guests assume the risk of allergen exposure and release the facility from liability as set forth in the Liability Waiver.

3.4 Mess & Cleanliness Expectations

• Food must remain in the party room unless otherwise approved.

• Food/drinks are not permitted in gaming/VR areas unless lidded/resealable.

• The Host must prevent food fights, spills, or intentional messes.

• Excessive mess may incur Cleaning Fees (Section 2.4.A).

3.5 Décor, Balloons & Restricted Items

Approved: table coverings, banners with low‑tack removable adhesive, balloons (air‑filled or weighted helium), small décor that does not damage surfaces.

Prohibited: glitter, confetti, confetti‑filled balloons, open‑flame candles (birthday candles only on dessert), fog/smoke machines, silly string, damaging adhesives, helium balloons without weights, piñatas.

3.6 Candles & Fire Safety

• Only small birthday candles are allowed and only on the dessert.

• Sparklers, trick candles, fireworks, or flame‑producing décor are prohibited.

• Staff must approve candle lighting and designate a safe area.

3.7 Waiver Compliance Reminder

• For minors, a parent/legal guardian must sign; guests without a waiver may observe only and may not participate or consume facility‑provided food.

• Host statements do not modify individual waiver obligations.

SECTION 4 — GUEST CONDUCT, SAFETY & FACILITY RULES

4.1 General Conduct Expectations

All guests must behave safely and respectfully. The facility may pause activities, restrict equipment, or remove any guest who violates conduct rules. Violations do not entitle the Host to refunds or credits.

4.2 Respect for Staff & Instructions

• Guests must follow staff instructions immediately.

• Harassment or refusal to comply may result in removal.

• Staff safety decisions are final.

4.3 Supervision of Minors

• 1:1 adult‑to‑minor supervision is required at all times.

• Assigned chaperones must actively supervise in the party room and activity areas.

• Staff do not act as chaperones and are not responsible for monitoring or discipline.

4.4 “No Outside Adults” Rule

• Only the Host, designated chaperones, and the parent/guardian of the birthday child may remain inside the party area.

• All non‑participants (including other parents, extended family, siblings’ parents) must remain outside of the party area or as otherwise designated by staff. The facility does not provide a lobby.

• Adults not supervising a minor may not enter gaming areas or handle equipment.

4.5 Equipment Use Rules

• Handle all equipment gently; keep lidded drinks away from electronics.

• Do not pull/twist cords, unplug/alter/move devices, or access staff‑only areas.

• Remain seated or stable during gameplay unless an activity requires movement.

• Misuse may result in fees per Section 2.4.

4.6 Technology & Account Login Rules

• No personal account logins on facility devices unless explicitly approved by staff (Xbox Live, PSN, Steam, Epic, Google, Meta, Discord, etc.).

• The facility is not responsible for account breaches, unauthorized purchases, saved logins left behind, data loss, or exposed personal information.

• No software installs/downloads, developer settings, or system modifications.

• Do not bypass parental controls, firewall, or restrictions; do not visit inappropriate sites or streams; violations result in removal.

• Tampering with routers, switches, VR sensors, cables, or network hardware is prohibited and may incur damage fees.

4.7 Prohibited Conduct

Prohibited behavior includes running, roughhousing, throwing objects, climbing on furniture, fighting/bullying, inappropriate language/gestures; recording staff or guests without consent; live streaming without approval; alcohol/drugs/vapes; weapons; confetti/glitter/silly string/fog machines; open flames beyond birthday candles.

4.8 Right to Remove Guests

The facility may remove any guest (minor or adult) for unsafe actions, damaging equipment, violating policies, disrespecting staff, or interfering with patrons. Removed guests receive no refund; the Host remains responsible for fees.

4.9 Injury or Incident Reporting

All injuries, accidents, or equipment issues must be reported immediately. Staff may call emergency services. Staff do not administer medication.

4.10 Personal Property

The facility is not responsible for lost, damaged, or stolen personal items. Guests bring belongings at their own risk.

4.11 Social Media & Recording Conduct

• Personal photos/videos allowed only if no other minors appear without parent/guardian consent and if recording is respectful and safe.

• Recording minors requires parental permission and must comply with the Media Consent Waiver.

• No livestreaming without explicit staff approval (Twitch, YouTube Live, TikTok Live, Instagram Live, Facebook Live, Discord).

• Do not record staff or post harmful/misleading content; violations may result in removal and legal action.

• Facility branding/IP may not be used commercially or to imply sponsorship without written consent.

• The facility is not liable for guest‑posted content or online disputes.

SECTION 5 — EVENT‑DAY OPERATIONS, ADD‑ONS & PAYMENT POLICIES

5.1 Add‑Ons, Upgrades & Day‑Of Requests

• Add‑ons may include extra gaming hours, VR access, food delivery, merchandise, additional guests, console/PC upgrades, streaming, or photo/video add‑ons.

• Day‑of add‑ons may be subject to higher same‑day pricing depending on availability and staffing; charges are final once provided or ordered.

5.1.4 Food Add‑Ons & Pizza Orders — No Refunds

Once any pizza order, food add‑on, snack pack, or third‑party food order is placed, no refunds, credits, or cancellations are permitted, even if guests are late, do not attend, or choose not to eat. If food is prepared, delivered, or in transit, the Host remains fully responsible for payment.

5.2 Authorization of Charges

• By booking, the Host authorizes charges for day‑of add‑ons, verified overtime, extra guests, food orders/3rd‑party delivery, damage (Section 2.4), excessive cleaning, and merchandise.

• Receipts will be provided upon request.

5.3 Extra Guests / Over Capacity

Packages include: Bronze 8 guests; Silver 10 guests; Gold 15 guests. Additional guests are subject to space/equipment availability and policies below.

5.3.1 Minimum Charge for Extra Guests

Extra guests are billed at a minimum per‑guest rate of $20.00, regardless of partial participation or limited playtime. Billed in whole‑guest increments; not prorated.

5.4 Overtime & Extended Play

• Standard overtime: $40 per 15 minutes if guests remain beyond the cleanup period.

• A guaranteed add‑on hour may be purchased (if available) before the original end time.

• At the scheduled end, staff may begin shutdown/cleanup to maintain scheduling.

5.5 Third‑Party Food Delivery

• The facility is not responsible for late/incorrect/missing orders from outside restaurants.

• Payment for 3rd‑party food cannot be refunded once the order is placed.

• The Host covers tipping, tax, delivery fees, and surcharges.

• The facility assists with handoff but is not liable for quality or timing.

5.6 Late Arrival / Early Ending

• Late arrival does not change the end time; unused time is non‑refundable; overtime still applies if guests remain past scheduled end.

• Early departure chosen by the Host yields no refunds, credits, or adjustments.

5.7 Event Control & Operational Adjustments

Staff may adjust activities for safety, scheduling, or operational reasons (temporary station closures, moving guests, limiting certain games, cleanup pauses, reallocating equipment). These do not entitle the Host to refunds or credits.

5.8 Merchandise & Retail Purchases

All merchandise sales are final. Exchanges may be offered for defective items if reported the same day.

5.9 End‑of‑Event Checkout

• Confirm add‑ons, extra guests, and overtime.

• Inspect party room/equipment and review any damage or cleaning fees.

• Process final payment and provide invoice review on‑site.

SECTION 6 — LIABILITY, ASSUMPTION OF RISK & RELEASE

6.1 Mandatory Liability Waiver

• All participants must sign the facility Liability Waiver prior to activities. Adults sign for themselves; parents/legal guardians sign for minors.

• Guests without a completed waiver may not participate and may remain only as observers.

6.2 Assumption of Risk

By booking or participating, guests acknowledge that recreational activities carry inherent risks (slips, trips, falls, collisions, overstimulation, interaction with equipment/guests). Electronic equipment and VR may cause disorientation or discomfort. Guests voluntarily participate at their own risk; the Host agrees to communicate these risks.

6.3 Release of Liability

To the fullest extent permitted by law, the Host and participants release and discharge the facility and its personnel from all claims arising from accidental injuries, falls, equipment failure (except gross negligence), guest interactions, misuse of equipment, safety violations by guests, actions of unsupervised minors, allergic reactions (per Section 3), and personal property losses.

6.4 No Guarantee of Safety

• No guarantee of a risk‑free environment or prevention of all accidents.

• Staff do not supervise individual children or prevent all conflicts.

• Staff do not monitor food consumption or allergies.

6.5 Supervision & Chaperone Responsibility

Chaperones must monitor minors at all times. Staff are not responsible for individual supervision or discipline. Failure to supervise increases Host exposure, not the facility’s.

6.6 Injuries & Emergency Response

• Staff may pause activities and call emergency services.

• Staff are not medical professionals and do not administer medication.

• The facility is not responsible for medical costs, lost wages, or continued care.

6.7 Damage Liability

The Host is responsible for all damage, loss, or excessive mess caused by guests. Fees may be charged per Section 2.4, regardless of guest age, intention, or supervision level.

6.8 No Warranty / Limitation of Liability

• Activities and equipment are provided as‑is; no warranties (express or implied).

• Liability is limited to the amount paid for the booking unless prohibited by law.

6.09 Agreement to Indemnify

The Host agrees to indemnify and hold harmless the facility from claims, damages, or expenses arising from guest conduct, actions of minors, rule violations, property damage, or safety incidents involving failure to supervise, including legal fees and costs.

6.10- VR‑Specific Notice & Assumption of Risk

Use of VR can cause dizziness, motion sickness, disorientation, balance loss, nausea, headaches, visual discomfort, or falls. Participants must stop immediately if unwell, follow staff instructions, and use required safety straps/guards. Running or sudden movements while wearing VR are prohibited. Parents/guardians must monitor minors. By participating in VR, guests assume these risks; the facility is not liable for VR‑related effects except as prohibited by law.

6.11 Epilepsy / Photosensitivity Warning

Some individuals experience seizures, fainting, or other symptoms when exposed to flashing lights, rapidly changing images, or screen effects common in gaming/VR. Guests with a history of epilepsy, seizures, or photosensitivity should consult a physician before participating. If symptoms occur (dizziness, altered vision, twitching, blackout, disorientation, involuntary movement), stop immediately and notify staff. Participation is at the guest’s own risk; parents/guardians must determine appropriateness for their child.

6.12 Noise Sensitivity & Overstimulation Disclaimer

Party environments may include loud sounds, animated interactions, bright/dynamic lighting, and intense visuals. Guests with sensory processing needs should bring accommodations (e.g., noise‑reducing headphones) and may request brief quiet breaks; the facility will make reasonable efforts within operational limits but cannot guarantee a low‑stimulation environment.

6.13 No Guarantee of Uninterrupted Power or Internet

Activities rely on electrical power and internet connectivity. The facility does not guarantee uninterrupted power, network access, or online service availability. Remedies for interruptions are limited to Section 1.7 and Section 5.7; no additional refunds are provided.

6.14 Minimum Age for VR Participation

• Guests must be at least 13 years old to use VR equipment.

• Identification or parental confirmation may be required.

• Under 13 may not use VR under any circumstances; no refunds for VR add‑ons purchased for underage guests.

• The Host agrees to communicate this rule to all invitees.

SECTION 7 — PHOTOGRAPHY, VIDEO, MEDIA USE & CONTENT RIGHTS

7.1 Facility Photography & Video

• Photos/videos may be captured in party rooms, gaming/VR areas, and common spaces as part of operations, documentation, or marketing workflows.

• Marketing use occurs only with appropriate consent as described herein.

7.2 Media Consent for Minors

Minors appearing in media for marketing require a Parent/Guardian Media Consent Waiver signed by a parent/legal guardian. Chaperones/hosts cannot consent for unrelated minors. Minors without consent will be excluded from marketing‑directed media captures.

7.3 Adult Media Consent

Adults grant permission for use of their image, voice, and likeness for marketing unless they request exclusion in writing before the event. Permission is royalty‑free, perpetual, and may be edited or used in composite.

7.4 Security Cameras

Security cameras may be used in public areas for safety and loss prevention. Security footage is not used for marketing and may be shared with law enforcement or insurers when required.

7.5 Guest Photography & Video Rules

• Recording must not disrupt activities or create hazards.

• No images of minors without parent/guardian consent.

• Staff may halt recording for safety or privacy reasons.

• No inappropriate, harmful, or misleading content.

7.6 No Livestreaming Without Permission

No livestreaming inside the facility without explicit staff approval (including Twitch, YouTube Live, TikTok Live, Instagram Live, Facebook Live, Discord). Unauthorized livestreams may result in removal without refund.

7.7 Ownership of Facility‑Created Media

All media captured by the facility or staff are the exclusive property of the facility. Guests have no ownership or royalty rights.

7.8 Guest‑Created Content

• Content must not depict minors without parental consent.

• Do not show rule violations or unsafe actions; do not defame or misrepresent the facility.

• Do not imply sponsorship or partnership; comply with Section 4.11.

7.9 Right to Remove Content

The facility may request removal of unauthorized recordings of minors, safety‑sensitive content, posts showing damage or rule violations, harmful/misleading posts, or streams using facility branding without permission. Failure to comply may result in bans or legal escalation.

7.10 No Compensation

Guests will not receive compensation, royalties, or approval rights for any photos or videos in which they appear.

7.11 Cross‑Reference to Media Consent Waiver

This Section works with the Parent/Guardian Media Consent Waiver. Where both apply, the waiver’s minor‑specific rules control.

7.12 Protection of Proprietary Layouts, Equipment & Operational Systems (NDA‑Style)

• Internal layouts, equipment configurations, wiring systems, VR station designs, console setups, workstation layouts, and operational processes are confidential and proprietary.

• Guests may not photograph/record: staff‑only areas, equipment closets/wiring, non‑public VR setup zones, back‑end stations, server/network hubs, back‑end computer settings, or internal operational layouts.

• Guests may not upload/share/provide such content or recreate/replicate proprietary elements. Violations may result in removal and legal action.

• All such systems remain exclusive property of the facility; no rights are granted to copy, reproduce, mimic, or disclose them.

SECTION 8 — PAYMENTS, REFUNDS, CREDITS & FINANCIAL POLICIES

8.1 Accepted Payment Methods

Accepted: major credit/debit cards, digital payments (Apple Pay/Google Pay), and cash for day‑of purchases. Checks are not accepted unless arranged with management.

8.1.1 Digital Payment Processing Fee

All digital and card‑based transactions are subject to a 3% processing fee. This applies to bookings, add‑ons, merchandise, food orders, extra guest charges, damage fees, and overtime. The fee is non‑refundable.

8.1.2 Automatic Gratuity for Staff

A 10% gratuity is automatically added to the party package total, add‑ons, overtime fees, extra guest charges, and food orders facilitated through the facility. The gratuity is mandatory and non‑refundable.

8.2 Final Payment Requirement

Total balance is due at check‑in or paid in full 24 hours prior if paying electronically. Events with unpaid balances may be canceled without refund.

8.3 Non‑Refundable Fees

• Booking Fee (Section 2.1).

• Add‑ons once provided.

• Food orders after placement (Section 5.1.4).

• Overtime charges.

• Extra guest charges.

• Merchandise purchases.

• Damage or cleaning fees.

• VR add‑ons for guests under the minimum age (Section 6.15).

8.4 Credits (Instead of Refunds)

• Issued for cancellations 72+ hours before the event, or facility‑driven cancellations/emergencies.

• Valid for 6 months, non‑transferable, redeemable for similar party packages or upgrades, not redeemable for cash/merchandise.

8.4.1 No‑Cash Refund Policy

If a payment was made in cash, any approved refund or correction is issued as facility credit only (valid 6 months). No cash will be returned.

8.5 Chargeback & Payment Dispute Policy

• Host agrees not to initiate chargebacks for contractually valid charges unless unauthorized card use is proven.

• Billing issues must be raised directly with the facility before escalation.

• Improper chargebacks may result in reversal of credits/benefits, civil action, and recovery of fees.

8.6 Taxes & Fees

Applicable taxes, service fees, or processing fees may be added to packages, add‑ons, merchandise, food orders, overtime or other charges.

8.7 Interest & Late Fees

If a charge is declined or reversed, the Host must pay within 48 hours. Unpaid balances may incur a 10% late fee every 30 days. Collection efforts may be pursued.

8.8 Returned/Failed Transactions

If a payment is declined, reversed, or flagged as fraudulent, the facility may suspend services, deny future bookings, or require cash payment. Failure to resolve within 48 hours may cancel future reservations.

8.9 Price Changes

Prices for add‑ons, extra guests, merchandise, overtime, and upgrades may change at any time. Prices are locked once the Booking Fee is paid.

8.10 Financial Responsibility for Guests

The Host accepts financial responsibility for all guests (including minors), damage fees, unpaid/unauthorized add‑ons taken by guests, and any charges caused by policy violations. Disputes between the Host and invitees are not the facility’s responsibility.

8.11 No Partial Refunds

No partial refunds for unused time/stations/add‑ons, non‑participation, guest removal due to misconduct, or VR features when a minor is under the minimum age. Payment covers access, not guaranteed usage of every feature.

8.12 Overpayment / Double Charges

If a processing error occurs, the facility will correct or refund within 7 business days (bank processing times may vary).

8.13 Financial Disputes

Financial disputes must be raised in writing within 7 days of the event; thereafter, the invoice is final.

SECTION 9 — FACILITY ACCESS, SECURITY & LOST PROPERTY

9.1 Access to Facility & Party Areas

• Access permitted 10 minutes before your scheduled start (Section 1.3).

• Guests may access the reserved party room, designated gaming/VR areas, and restrooms only.

• Guests may not enter staff‑only rooms, equipment closets, storage rooms, wiring/network zones, or restricted VR setup areas.

• Non‑participants must remain outside of the party area or as otherwise designated by staff; the facility does not provide a lobby.

9.2 Non‑Participant Waiting

• Non‑participants (adults who are not designated chaperones and minors not invited) must remain outside of the party area.

• Where required for safety/weather, staff may designate an alternative waiting location; access remains at staff discretion.

9.3 After‑Hours Access

For after‑hours or private blocks, guests must remain in designated areas only. Doors may remain locked for safety/security; re‑entry may be restricted.

9.4 Parking & Drop‑Off Policy

The facility is not responsible for parking lot incidents, vehicle damage, items left in vehicles, drop‑off behavior, or third‑party enforcement on shared property. Parents/guardians are responsible for the safety of minors during drop‑off and pick‑up.

9.5 Check‑In & Check‑Out Procedures

• Guests must check in, complete waivers, and confirm VR age eligibility (13+).

• Wristbands/stamps/identifiers may be used for group management.

• After the event, guests must exit promptly to allow cleaning and setup.

9.6 Security Measures

• Surveillance cameras in public areas.

• On‑site staff monitoring and incident logs.

• Controlled access systems and safety protocols.

• No surveillance in restrooms or private spaces.

9.7 Emergency Procedures

Upon alarms, power outages, evacuations, severe weather, or medical emergencies, guests must follow staff instructions immediately; failure to comply may result in removal without refund.

9.8 Lost & Found Policy

The facility is not responsible for lost, stolen, or damaged personal items (phones, wallets, tablets, clothing, toys, personal electronics/food containers). Found items are held for 7 days, then discarded or donated.

9.9 Prohibited Items

• Weapons or dangerous objects.

• Alcohol, vapes, or drugs.

• Open flames beyond birthday candles.

• Large sports items (balls, sticks, bats).

• Drones and unapproved electronics.

• Pets (except certified service animals).

9.10 Personal Electronics Use

Personal electronics are used at the guest’s risk. The facility is not responsible for lost/damaged/stolen devices, corrupted data, or network incompatibility. No refunds for device‑related incidents.

9.11 Compliance with Property Rules

If the facility is within a shared property, guests must honor building rules (no running/loitering in hallways; outside noise within acceptable levels; no smoking/vaping on property; park only in approved areas). Entry may be denied for violations.

9.12 Enforcement

Violations of access or security rules may result in removal, termination of the event, damage charges, and refusal of future service. No refunds or credits are issued for events terminated due to rule violations.

SECTION 10 — GENERAL TERMS, GOVERNING LAW & CONTRACT ENFORCEMENT (PENNSYLVANIA)

10.1 Governing Law

This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict‑of‑law principles.

10.2 Venue & Jurisdiction

All disputes shall be brought exclusively in a court of competent jurisdiction located in the county where the facility operates in Pennsylvania. The Host consents to personal jurisdiction, venue, and service of process under Pennsylvania law.

10.3 Force Majeure

The facility is not liable for delays, cancellations, or failures to perform due to events beyond reasonable control (severe weather, power or utility failures, internet outages, natural disasters, public health restrictions, government orders, staff emergencies, acts of God). Remedies are limited to rescheduling or credits per Sections 1.7 and 8.4; no refunds.

10.4 No Waiver

Failure to enforce any provision does not waive future enforcement of that or any other provision.

10.5 Severability

If any provision is invalid or unenforceable, the remainder continues in full force; the invalid portion will be modified to the minimum extent necessary to remain enforceable.

10.6 Entire Agreement

This Agreement and the incorporated Liability Waiver, Media Consent Waiver, Allergy Acknowledgment, and referenced addenda constitute the entire understanding and supersede all prior communications. No verbal statements modify this Agreement.

10.7 Modification of Agreement

Modifications must be in writing by facility management and acknowledged by both parties. Staff, chaperones, or hosts cannot verbally change policies.

10.8 Assignment

The Host may not assign or delegate obligations without written approval. The facility may assign or delegate to employees, contractors, or affiliates as needed.

10.9 Interpretation

Headings are for convenience only and do not affect interpretation.

10.10 Notices & Communications

Official notices may be delivered via email, SMS, physical mail, or in‑person. Electronic notices are deemed received when delivered, not when opened.

10.11 Survival of Terms

Sections concerning liability, media, damage/cleaning fees, payment obligations, and governing law survive the event’s conclusion.

10.12 Acceptance of Agreement

By booking, paying the Booking Fee, signing digitally, or participating, the Host accepts all terms, agrees to communicate rules to guests, and consents to electronic signatures as legally binding under Pennsylvania law.

SECTION 11 — SIGNATURES, ACKNOWLEDGMENT & AGREEMENT

11.1 Host Acknowledgment

• Host has read, understood, and accepted all terms.

• Host has received access to the Liability Waiver, Media Consent Waiver, Allergy Acknowledgment, and other referenced forms.

• Host is financially and legally responsible for actions of all guests, including minors.

• Host understands that rule violations may result in removal without refund.

• Host certifies that booking information is accurate and agrees to communicate rules/waiver requirements to invitees/chaperones.

• Host consents to electronic signatures under Pennsylvania law.
  11.2 Binding Effect & Electronic Delivery

• Agreement becomes effective upon receipt of the Booking Fee and Host signature (digital or physical).

Digital delivery, retention of signatures, and electronic waiver storage meet Pennsylvania UETA requirements. Electronic signatures carry the same legal weight as handwritten signatures.