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GOAT GAMERS LOUNGE — MEMBERSHIP & FAIR USE AGREEMENT

 

Effective Date: April 1, 2025

Last Updated: March 1, 2026
 

This Membership & Fair Use Agreement (“Agreement”) governs memberships offered by GOAT Gamers Lounge (“GOAT Gamers Lounge”). By purchasing or using a membership, you agree to this Agreement, the Terms of Service (“TOS”), and the Privacy Policy. Staff safety decisions control in real time.
 

IMPORTANT “UNLIMITED” DISCLOSURE

“Unlimited” removes per-hour fees during eligible windows; it does not guarantee immediate seating or continuous play. Access depends on seat availability, waitlists, daily time caps, Fair Use rules, Peak-Hour rotation, maintenance/outages, load balancing and queueing.

1. Defined Terms

  • Member: The individual assigned a membership (one membership per person; non-transferable).

  • Membership Period: Monthly or annual billing cycle as stated at purchase.

  • Unlimited: No per-hour fee during eligible access windows but not a guarantee of uninterrupted gameplay; usage may be limited by caps, waitlists, availability, maintenance/outages, or operational needs.

  • Buddy Pass: A limited-duration pass usable by a guest under Section 6.

  • Freeze/Pause: A temporary suspension of billing/benefits (only if explicitly offered by GOAT Gamers Lounge).

  • Peak Hours: Posted periods described in Section 7.

2. Age and Entry Rules

  1. Must be 16+ to enter without a parent/guardian (or per posted house rules).

  2. Anyone under 18 may require co-signature and additional waivers.

  3. GOAT Gamers Lounge may verify age/identity for entry, tournaments, or prize eligibility.

  4. GOAT Gamers Lounge may restrict minor access during late-night events or tournaments.

3. Station Availability; Queue & Rotation; Maintenance; Tournaments

  1. Seat Availability Not Guaranteed. Membership does not guarantee immediate seating or continuous play. Access depends on availability, waitlists, Fair Use rules, Peak-Hour rotation, and outages.

  2. Queue & Rotation. Seats are assigned by queue timestamp and staff direction. Staff may rotate seats, enforce AFK release after fifteen (15) minutes, and reassign stations. Queue order and staff actions are logged.

  3. Hold Window. When your seat becomes available, GOAT Gamers Lounge will announce or notify you (where enabled). You have five (5) minutes to claim your seat before it is reassigned.

  4. Closures & Maintenance. GOAT Gamers Lounge may close stations/areas for maintenance, upgrades, tournaments, emergencies, or safety reasons. These do not entitle refunds. If a facility-wide closure exceeds seven (7) consecutive days, prorated credits may be issued at GOAT Gamers Lounge’s discretion.

4. Service Availability, Maintenance, and Events

  1. Service Availability. GOAT Gamers Lounge does not guarantee uninterrupted access to any particular game, device, PC, console, VR headset, or feature.

  2. No Guaranteed Uptime. Maintenance, hardware failure, network outages, third-party service interruptions, and emergency closures may occur without notice. These events do not entitle Members to refunds.

  3. Private Events & Tournaments. GOAT Gamers Lounge may reserve stations, rooms, or areas for tournaments, private events, or operational needs. Membership does not guarantee access to all stations at all times.

  4. Advance Notice. GOAT Gamers Lounge will make reasonable efforts to provide notice of scheduled maintenance or large tournaments but may modify operations at any time for safety or operational reasons.

  5. Credits for Extended Closures. If the facility or a major portion is unavailable for seven (7) or more consecutive days, GOAT Gamers Lounge may issue prorated credits at its discretion. Credits are the sole remedy for service interruptions; no cash refunds are provided.

  6. No Specific Equipment Guarantee. Membership provides access to available hardware but does not guarantee access to any specific PC, GPU tier, VR headset, console generation, or game title. Equipment rotation, upgrades, retirements, or library changes may occur at any time.

  7. Load Balancing. GOAT Gamers Lounge may implement rotation, queueing, equipment substitution, or session limits to ensure fair access and operational safety.

  8. Game Title Availability. GOAT Gamers Lounge does not warrant the availability or performance of any specific game title. Publishers may restrict access due to licensing or updates.

  9. Weather & Emergencies. Weather events, power outages, city orders, or emergencies may require temporary closure. These situations are excluded from refunds; credits may be issued at GOAT Gamers Lounge’s discretion.

5. Membership Tiers and Benefits

Non-member pricing: PC $8.99/hr • Console $6.99/hr • VR $20/30 min

  • Bronze – $49/mo or $490/yr: 10% discount on eligible items and game time.

  • Silver – $99/mo or $1000/yr: Unlimited Mon–Fri 12pm–5pm + one 2-hr Buddy Pass + 10% off food/drink/merch.

  • Student Silver – $79/mo: Unlimited Mon–Fri 12pm–5pm.

  • Gold – $149/mo or $1500/yr: Unlimited (anytime) with 5 hrs/day cap + two 2-hr Buddy Passes + 20% off VR.

  • Platinum – $249/mo or $2500/yr: Unlimited with no daily cap except Peak Hours cap + two event entries + two 2-hr Buddy Passes + 50% off VR; Peak Hours: 5 hrs/day cap, extra time at $5/hr.

Clarification: “Unlimited” removes per-hour fees but remains subject to caps, availability, rotation, queueing, and outages.

6. Fair Use & Anti‑Abuse Rules (Strictly Enforced)

  1. Membership is personal and non-transferable.

  2. Time caps apply per Tier.

  3. AFK > 15 minutes = automatic release of station.

  4. Maximum two (2) active reservations; waitlists may apply.

  5. No-show after 15 minutes voids reservation.

  6. Buddy Passes: single-use, 2 hours, guest must create account & sign waiver; may be restricted during Peak Hours; banned individuals may not use passes.

  7. Three-strike policy: warning → 7-day suspension → termination (no refund).

  8. Serious misconduct may result in immediate termination (violence, harassment, discrimination, cheating/hacking, intentional damage, illegal activity, policy evasion).

7. Peak Hours

Peak Hours are Friday 6pm–2am; Saturday 12pm–2am; Sunday 2pm–10pm.

During Peak Hours, GOAT Gamers Lounge may enforce time caps, waitlists, rotation, or reassignment consistent with service availability rules.

8. Billing; Auto‑Renew; Cancellation; Price Changes

  1. Auto-renew: Membership renews automatically each billing cycle.

  2. You may cancel at any time with 7 days’ written notice (email acceptable) before your next renewal date.

  3. Checkout Disclosures: Price, interval, first renewal date, and cancel link shown clearly before purchase.

  4. Acknowledgment Email: Sent after signup with terms, renewal date, Manage/Cancel instructions, and Unlimited disclosure.

  5. Annual Renewal Reminder: Sent 30 days prior (where required) with renewal date, price, applicable taxes/fees, and cancellation instructions.

  6. No Partial Refunds: Cancellation stops future billing; past charges are non-refundable except where required by law. If required by applicable law, prorated refunds or credits will be provided.

  7. Failed Payments: Up to three (3) automated rebill attempts in seven (7) days before suspension of benefits.

  8. Price Changes: 30-day notice; Member may cancel before new price takes effect without penalty.

  9. Plan Changes: Upgrades apply immediately with proration; downgrades at the next billing cycle.

  10. Written Notice: May be sent by email or through the online cancellation method.

9. Chargebacks & Billing Disputes

  1. Customer Duty to Notify: Member must contact GOAT Gamers Lounge within fifteen (15) days of a charge before initiating a chargeback.

  2. Evidence & Logging: GOAT Gamers Lounge maintains logs of check-ins, station assignments, waitlist timestamps, AFK releases, reservations, device usage, and billing events. These logs are authoritative evidence of service delivery.

  3. Chargeback Consequences: Improper chargebacks may incur administrative fees, cost recovery, collection actions, and permanent membership bans.

  4. Cancellation Confirmation: Members receive a confirmation email; this is authoritative proof of cancellation. Member must maintain a valid email.

10. Liability Waiver; Assumption of Risk

All Members must have a signed GOAT Gamers Lounge Liability Waiver on file. Participation indicates acceptance. Gaming/VR may involve motion effects, bright/flashing lights, and loud audio.

11. TOS Integration

This Agreement incorporates the Terms of Service, including equipment damage fees, media/recording rules, proprietary protections, and dispute resolution/venue.

12. Relationship to Other Policies

This Agreement incorporates posted House Rules, the Privacy Policy, and any event-specific addenda. GOAT Gamers Lounge may modify this Agreement at renewal or upon notice.

13. Member Acknowledgment

By purchasing or using a membership, you acknowledge and agree that you have read this Agreement and all incorporated policies, you understand the limitations of “Unlimited” access, you accept staff authority in all operational and safety matters, and you consent to receive electronic billing notices.

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